Meet Amanda: Your AI-Powered Customer Success Agent
Amanda is an advanced AI-powered Customer Success Agent designed to revolutionize your customer success strategy. She seamlessly integrates with your existing systems to support your teams, monitor customer journeys in real-time, and engage proactively when needed.
Amanda has been pre-trained in things like:
CS Team Support
Enhances your customer success teams with AI-powered capabilities.
Tracks customer interactions and identifies key engagement opportunities.
Provides guided execution and simplifies customer onboarding processes.
Journey Monitoring
Optimizes Net Revenue Retention
Does not replace your CS teams and current systems, augments them, makes them work smarter
🍼 Account Babysitting
📊 Engagement Monitoring
💰 Expansion & Upsells
🔄 Automated Check-ins
🚨 Churn Prevention
Guiding new customers to ensure they learn to use your service, see value, and get up to speed to remain engaged with your business.
Track customer interactions to identify usage patterns and how they are using the service, also opportunities for upselling and prevent churn effectively.
Identifies when customers are ready for upgrades and triggers AI-driven upsell recommendations at the right moment with a workflow of actions with automation and human involvement when required.
Flags at-risk accounts before they leave and re-engages them automatically with proactive AI interventions.
Sends timely follow-ups, feature reminders, reinforcing messages, and best-practice tips to ensure continued customer success.
Different faces of the solution:
Whenever an opportunity or risk arises, Amanda takes action by:
✅ Engaging with the customer through timely, personalized interactions.
✅ Coordinating with internal systems to automate processes and trigger the right workflows.
✅ Involving specialists when needed to ensure complex cases are handled effectively.